Everything you need to know about Video Relay Service

If you’ve heard of Video Relay Service (VRS) but aren’t sure what it is, or maybe someone has recommended it to you, then this short article will answer all your questions.

What is Video Relay Service?

A video relay service is a way for deaf and hard of hearing people communicate over the phone.

Obviously, for deaf people, a regular telephone conversation is impossible.

Thankfully, with the advances in modern technology in recent years, video calls make life easier for those with hearing difficulties.

Who invented Video Relay Service?

Originally called a Telecommunications Device for the Deaf (TDD), the original prototype of the video relay service was invented way back in 1964 by Robert Weitbrecht, a Deaf scientist.

Obviously being a prototype, the first of its kind was large and cumbersome, but within a decade it had improved both in size and efficiency, helping deaf and hard of hearing people make phone calls for the first time.

How does Video Relay Service work?

It does exactly what it says on the tin: relays video to a person.

In simple terms, it connects two people through a sign language interpreter who acts as the middle-man in the conversation.

The interpreter listens to what’s being said and translates for the other person in sign language, then returns the favour.

All of this can be done remotely, with either party being the one who instigates the interpreter, or both parties can be in the room together and the interpreter can call in remotely.

Why should I use Video Relay Service?

For a business, a VRS should be seen as an investment rather than a luxury.

The Equality Act (2010) states that all businesses must make reasonable attempts to cater to those with disabilities, so it clears you in any possible discrimination accusation.

But bear in mind that there are over 12 million people in the UK with hearing difficulties. That’s a lot of potential clients, and by using a VRS, you put yourself out there as an ally of the deaf community, one which people will support.

You may not need a VRS right now, but it’s definitely handy to have one in your back pocket should you need it.

Call the experts for your Video Relay Service

As one of the country’s leading providers of sign language interpreters, live captioning, and video relay, you can trust us to bring you the very best service possible.

Our Video Relay Service is efficient, professional, and affordable.

Boost your B2B meetings, client and customer interactions, and general communications, with a simple gesture but one that puts everyone on the same page.