Why you need a Video Relay Service for your business

Customer service is the lifeblood of a company, and a bad reputation will soon drive potential clients away to deal with your competitors instead.

One way to raise your reputation is by going the extra mile when it comes to disability access.

A video relay service is a great example of how you can not only help people, but put your company’s name out there as standard-bearers for equality.

What is a Video Relay Service?

A video relay service helps deaf and hard of hearing people communicate over the phone.

Obviously, telephone calls were an insurmountable obstacle for deaf people for decades, but now through conferencing and video calls, the world is a lot easier, especially when it comes to business.

How it all works

A video relay service simply connects two parties via a Sign Language interpreter.

There are several ways in which it can work, but the basic premise is quite simple.

A deaf person, using a simple App on a mobile, tablet, or laptop, connects to a Sign Language interpreter via video link.

That interpreter simply listens to the call and signs what is being said, and then in return speaks to the hearing person on the other end, acting as the middleman in the conversation.

All of this can be done remotely, with either party being the one who instigates the interpreter, or both parties can be in the room together and the interpreter can call in remotely.

Why you need a video relay service

As a business, you should definitely invest in a Video Relay Service.

Not only does the Equality Act of 2010 put into law that all companies must make reasonable attempts to cater to those with disabilities, but by going one step beyond, you gain a reputation as an ally of the deaf community.

There are 12 million people in the UK with hearing difficulties, and as a business, that’s a large pool of potential clients.

If a deaf person, or even a company with a single deaf employee, have a choice, they’re going to choose the business that caters to their needs.

A video relay service, whilst not needed all the time, is a vital tool to have in a company’s arsenal.

How 121 Captions can help

Here at 121 Captions, we have an incredible team of sign language interpreters experienced in British Sign Language.

With a reputation for quality, consistency, and professionalism, with a click of a button, 121 can bring experienced and qualified BSL interpreters to you, quickly overcoming any language barriers.

Our Video Relay Service is fast, effective, and affordable, and puts everyone on the same page instantly, helping B2B meetings, client and customer interactions, and general communication.

If you would like to know more about our Video Relay Service, then please don’t hesitate to contact us today.

One of our helpful and experienced team members will be happy to answer any questions you have.